Notice to Patients on Home Treatment using the the Mpro5HX (Home Treatment App)
The staff in the Haemophilia Comprehensive Care Centres have been informed that some users of the home treatment app (Mpr5Hx) are receiving an error alert when they attempt to log in to the home treatment app using their identification card. For those who log in manually to the app, they appear to receive an error alert when they attempt to scan the 2D barcode on the medication box.
We have reported this issue to the company who manage the home treatment app and are awaiting an update on timelines for resolving this issue.
In the meantime, you can continue to use your medication. Please keep the empty medication boxes so you can scan them once the issue has been resolved. You should document the date that you gave yourself the treatment on the empty boxes and the reason you gave the medication.
We apologise for any inconvenience this may have caused. If you have, any queries regarding your home scanning please contact the haemophilia nurses in your treatment centre.
Posted on behalf of the teams in the Comprehensive Care Centres