Notice to Patients on Home Treatment using the the Mpro5HX (Home Treatment App)
Updated Friday 13th September
As you may be aware, we had recent reports of users not being able to log in or scan their CFC barcodes on the home treatment app (Mpro5Hx). We had reported this to the company who manage the home treatment app and they have identified the cause of the problem.
The reason you are unable to scan is that some users have had updates to their IOS and Google software on their phones. The security within the new update is not compatible with the barcode scanner within the Mpro5Hx app. Those who have not yet updated to the latest software update from IOS and Google appear to be unaffected and continue to be able to use the Mpro5hx app.
The company have informed us that the only solution is that we need to release the new version of the home treatment app which we have been working on for the last while. This will resolve the issue for those who are currently unable to scan and for those who will need to update to the latest software in the near future.
We are working closely with the company who designed the app and we hope that the app will be available for you to use in the next two weeks. We will be back in contact once we know the release date for the new home treatment app.
In the meantime, you can continue to use your medication. Please keep the empty medication boxes so you can scan them once the issue has been resolved. You should document the date that you gave yourself the treatment on the empty boxes and the reason you gave the medication.
We apologise again for any inconvenience this may have caused & thank you for your patience. If you have any queries regarding your home scanning please contact, the haemophilia nurses in your treatment centre.
Posted on behalf of the teams in the Comprehensive Care Centres